Slide 2: The Technology Adoption Framework

Two Critical Levels of Adoption:

  1. ORGANIZATIONAL ADOPTION
    • The organization evaluates, procures, and deploys technology
    • Makes it available to internal or external users
    • Creates infrastructure, policies, support structures
    • Decision made by leadership/technical authorities
  2. USER ADOPTION
    • Individual users choose to use (or are required to use) the technology
    • Success measured by actual usage, not just availability
    • Two types: Voluntary and Involuntary

Visual

Organizational adoption
Org deploys and makes technology available
Voluntary user adoption
Users choose to use it
Involuntary user adoption
Users are required to use it
Speaker notes
  • "Organizational adoption is necessary but not sufficient"
  • "Just because you deploy something doesn't mean users will adopt it"
  • "The type of user adoption dramatically affects outcomes"

Transition: "The difference between voluntary and involuntary user adoption is critical - and one we should avoid whenever possible."

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